The uninterrupted telephone support by our specialized staff ensures the optimal method of communication and feedback with clients, tailored to their needs and your profile. Our well-trained and multilingual staff manageyour calls, with live-answering without having to wait in the queue, throughout the day (24/7/365), and represent you professionally.

Nowadays, citizens’ need for communication and support is imperative and growing all the time. Experienced and specialized agents respond continuously to the calls of the public and provide information, support, guidance and referral to the appropriate experts. Open helplines are an important communication tool for any organization, especially for the bodies of Municipalities, Regions and NGOs.

We offer time and resource savings by undertaking your telegraphy. Receiving and recording calls, providing useful information, scheduling or modifying appointments, recording important messages, and forwarding calls are some of the services we provide through extended opening hours and daily reporting.

The experienced Contact Center executives undertake the management and process the orders and reservations on behalf of each company, thus contributing to sales’ increase. Also, the recording and monitoring of failures or events using online software is an important tool for the responsible Services and is the know-how of our company. Our documented experience is an evidence of this.

Complaints provide unique and useful information to organizations regarding quality improvement and risk management. Our Contact Center users have the professionalism and experience to record and manage complaints and grievances from callers, in a manner that alleviates concerns. The information gets recorded in detail in a database, is managed responsibly and confidentially and sent to you in the form of a report.

The Contact Center has the ability to make more than 100,000 calls per day and undertakes the implementation of a telephone campaign for any organization that wishes to communicate with the public, to announce an action, to send an invitation, to communicate a message, to advertise a new product / service. The specialized agents use marketing strategies and communicate with a targeted audience, respectfully adhering to the communication scenario and the Principles of the General Privacy Protection Policy.

Customer satisfaction is a primary goal for every organization as it aims the increase of loyal customers. Thus, the feedback that customers can give to a business is invaluable information and can be used to make decisions. Our expert researchers have special knowledge and professionalism, in order to approach every existing or potential client, in order to extract and record valid and clear answers. The surveys are implemented in the form of professional questionnaires and special emphasis is given to the selection of the questions and the sample, in order to achieve the maximum survey results’ validity.

When it comes to the election campaign, communication with the electorate is the most powerful weapon. Direct contact and familiarization with a candidate’s name is a big step towards electoral success and its establishment. The Contact Center possesses extensive experience in implementing political campaigns and provides comprehensive pre-election communication planning services. It is worth noting that 80% of the DATARC clients secured a positive election result!

Information on the collection of overdue debts is a difficult and sensitive task requiring a correct approach. At the Contact Center we have the know-how around the discreet contact with the debtors, avoiding touching sensitive personal or social data.

Back office operations require time and money from a business and outsourcing has been proven to help you achieve savings. Our company provides a wide range of services in a fast and reliable manner (processing applications, data entry, updating databases with contacts from the telephone directory, etc.).

We undertake SMS campaigns for each organization that wants to communicate directly with its audience. Sending SMS offers instant and fast communication, with the ability to be sent to multiple recipients simultaneously. SMS is an economic and efficient way of communication both in terms of time and cost. It is possible make your name appear as the sender of the message and to schedule the day and time of sending.

We undertake the management and processing of the email of each organization, as well as the mass sending of newsletters, so that communication can remain alive. The services include sending standard answers to general content questions, managing, handling and archiving incoming and outgoing documents, sending a newsletter with useful links that refer to the website or social media.

The systematic basic management of social networks through the Contact Center’s expert agents aims at the saving of human resources on one hand and at the modernization of the services of each organization on the other hand. The uninterrupted management of social media includes indicatively standard answers to questions posed publicly on social networks, personal answers to questions posed in a private message, public posts and announcements.

ClickToTalk and Live Chat applications are available for every organization looking for alternative communication channels. By a single click on your site the client can get connected to our call center and talk to an authorized agent or use the chat text box. Agents respond on your behalf ensuring a modern form of communication with the public.

The Operation Manual is a basic tool for every organization, it forms an integral part of its organisational structure and forms its central operating lever. It captures the coded management procedures for each department and service, the responsibilities of departments, operational regulations, flowcharts, etc. We possess extensive experience and know-how in manual configuration, enriched with proposed reorganization models.

We provide a wide range of consultation services, offering targeted and integrated solutions. Our trained staff is expert in the reconstruction, redefinition and smart organising of a Call Centre. We provide you with our experience and the know-how that we have acquired, to help you work more efficiently.

Our services include a complete business analysis of Contact Center services, counselling services’ provision and methodical implementation methods in order to develop an in-house service department, advice and training of your staff to allow for the most appropriate way of communicating with the public in order to increase their efficiency index at work, highlighting the appropriate technological equipment you need, constant support from expert supervisors to the full autonomous operation of your Call Center.